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    1. \u9996\u5148\uff0c\u60a8\u8f6c\u578b\u7684\u603b\u4f53\u6218\u7565\u613f\u666f\u662f\u4ec0\u4e48\uff1f<\/li><\/ol>\n\n\n\n

      \u8d77\u8349\u4e00\u4efd1~2\u53e5\u8bdd\u7684\u58f0\u660e\u6765\u6e05\u695a\u5730\u8868\u8fbe\u4f60\u7684\u4efb\u52a1\u3002\u4f8b\u5982\uff0c\u201c\u901a\u8fc7\u9ad8\u5ea6\u5173\u6ce8\u5ba2\u6237\u9700\u6c42\u548c\u7b80\u5316\u64cd\u4f5c\uff0c\u5b9e\u73b05\u500d\u7684\u6536\u5165\u63d0\u5347\u548c3\u500d\u7684\u5229\u6da6\u63d0\u5347\u3002\u201d<\/p>\n\n\n\n

      1. \u54ea\u4e9b\u5177\u4f53\u76ee\u6807\u4e0e\u8fd9\u4e00\u58f0\u660e\u76f8\u5173\u8054\uff1f<\/li><\/ol>\n\n\n\n

        \u5927\u591a\u6570\u60c5\u51b5\u4e0b\uff0c\u4efb\u52a1\u9648\u8ff0\u90fd\u5f88\u6e05\u695a\uff0c\u4f46\u76ee\u6807\u5374\u201c\u542b\u7cca\u4e0d\u6e05\u201d\u3002\u91cf\u5316\u6e05\u6670\u662f\u5173\u952e\uff0c\u53ef\u8861\u91cf\u7684\u591a\u6837\u5316\u9500\u552e\u6e20\u9053\u3001\u6539\u5584\u7684\u5ba2\u6237\u4f53\u9a8c\u548c\u589e\u5f3a\u7684\u8de8\u804c\u80fd\u534f\u4f5c\u662f\u4e0a\u8ff0\u613f\u666f\u58f0\u660e\u7684\u6f5c\u5728\u53ef\u4ea4\u4ed8\u6210\u679c\u3002<\/p>\n\n\n\n

        1. \u6709\u54ea\u4e9b\u5173\u952e\u7684\u8f93\u5165\u548c\u884c\u52a8\u5bf9\u5e94\u4e8e\u6bcf\u4e2a\u5177\u4f53\u7684\u76ee\u6807\uff1f<\/li><\/ol>\n\n\n\n

          \u5373\u4f7f\u662f\u6709\u5f62\u7684\u76ee\u6807\u4e5f\u53ef\u80fd\u65e0\u6cd5\u6709\u6548\u5730\u8bbe\u8ba1KPI\u3002\u5728\u53ef\u80fd\u7684\u60c5\u51b5\u4e0b\uff0c\u6211\u4eec\u5e94\u5c06\u5177\u4f53\u7684\u76ee\u6807\u5206\u89e3\u4e3a\u80fd\u591f\u5b9e\u73b0\u8be5\u76ee\u6807\u76842~3\u4e2a\u9ad8\u7ea7\u522b\u6295\u5165\u3002\u4f8b\u5982\uff1a\u5bf9\u76ee\u6807\u201c\u589e\u5f3a\u201d\u2014\u2014\u5c06\u6240\u6709\u7684KPI\u7b5b\u9009\u6210\u4e00\u4e2a\u4f18\u5148\u7ea7\u7ec4\u5408\uff08\u901a\u5e38\u662f5~9\u4e2a\uff09\u9700\u8981\u9886\u5bfc\u827a\u672f\u548c\u7ba1\u7406\u79d1\u5b66\u3002\u8fd9\u53ef\u4ee5\u5e2e\u52a9\u6211\u4eec\u7f29\u5c0f\u5217\u8868\u7684\u5ba2\u89c2\u6807\u51c6\uff0c\u5176\u4e2d\u5c31\u5305\u62ec\u5ea6\u91cf\u53ef\u884c\u6027\u3001\u6700\u5c0f\u5316\u610f\u5916\u540e\u679c\u7684\u80fd\u529b\u3001\u4ee5\u53ca\u4fc3\u8fdb\u5bf9\u9f50\u7684\u80fd\u529b\u3002<\/p>\n\n\n\n

          \u6848\u4f8b\u4e00\uff1a<\/p>\n\n\n\n

          \u6211\u4eec\u5408\u4f5c\u8fc7\u4e00\u5bb6\u4e13\u6ce8\u4e8e\u4ea7\u54c1\u7684\u4f01\u4e1a\uff0c\u5b83\u8bd5\u56fe\u8f6c\u578b\u4e3a\u7aef\u5230\u7aef\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u7684\u5168\u7403\u786c\u4ef6\u516c\u53f8\u3002\u4ed6\u4eec\u7684\u6218\u7565\u8f6c\u53d8\u7684\u76ee\u6807\u662f\uff0c\u589e\u52a0\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c\uff08CLV\uff09\uff0c\u540c\u65f6\u4ece\u6839\u672c\u4e0a\u7b80\u5316\u64cd\u4f5c\u3002\u8003\u8651\u5230\u8fd9\u4e9b\u613f\u671b\uff0c\u6211\u4eec\u5408\u4f5c\u521b\u5efa\u4e86\u4e00\u4e2a\u5305\u542b\u6280\u672f\u3001\u4e1a\u52a1\u548c\u6587\u5316\u65b9\u9762\u7684\u6218\u7565KPI\u7ec4\u5408\uff0c\u5305\u62ec\u4ee5\u4e0b\u4e09\u65b9\u9762\uff1a<\/p>\n\n\n\n

          \u2022\u5ba2\u6237\u548c\u5408\u4f5c\u4f19\u4f34\u7f51\u7edc\u63a8\u5e7f\u8bc4\u5206\uff08NPSs)\u3002
          \u8fd9\u88ab\u9009\u62e9\u4e3a\u4e00\u79cd\u7b80\u5355\u3001\u5bb9\u6613\u7684\u65b9\u6cd5\u6765\u8bc4\u4f30\u5ba2\u6237\u548c\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u7684\u8d28\u91cf\uff0c\u65e2\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\uff0c\u4e5f\u4e0e\u7ade\u4e89\u5bf9\u624b\u8fdb\u884c\u6bd4\u8f83\u3002<\/p>\n\n\n\n

          \u2022\u4e1a\u52a1\u7ebf\u7684\u6570\u91cf\u3002
          \u8fd9\u4e2aKPI\u662f\u901a\u8fc7\u5927\u578b\u5730\u8d44\u6e90\u6574\u5408\u548c\u8de8\u5883\u534f\u4f5c\uff0c\u6765\u4fc3\u8fdb\u7b80\u5316\u64cd\u4f5c\u7684\u4e3b\u8981\u63aa\u65bd\u2014\u2014\u8fd9\u5bf9\u8be5\u884c\u4e1a\u7684\u79c1\u4eba\u80a1\u672c\u6295\u8d44\u8005\u5f88\u91cd\u8981\u3002\u6570\u5b57\u5316\u5c06\u53cd\u6620\u51fa\u8fd9\u4e00\u70b9\uff0c\u5b83\u5c06\u663e\u8457\u51cf\u5c11\u5b8c\u5168\u4e0d\u540c\u7684IT\u7cfb\u7edf\u7684\u6269\u6563\u548c\u591a\u6837\u6027\uff0c\u5e76\u7b80\u5316\u548c\u5168\u7403\u5316\u56fd\u5bb6\u548c\u5730\u533a\u7684\u5de5\u4f5c\u6d41\u7a0b\u3002<\/p>\n\n\n\n

          \u2022\u603b\u8d26\uff08GLs\uff09\u7684\u6570\u91cf\u3002
          \u4ece\u6839\u672c\u4e0a\u51cf\u5c11GLs\u7684\u6570\u91cf\uff0c\u5c06\u6807\u5fd7\u7740\u91cd\u590d\u6216\u4e0d\u5fc5\u8981\u7684\u64cd\u4f5c\u5f97\u5230\u5408\u7406\u5316\u3002\u51cf\u5c11GLs\u88ab\u89c6\u4e3a\u7b80\u5316\u8d22\u52a1\u62a5\u544a\u7684\u4e00\u79cd\u624b\u6bb5\u3002CFO\u8ba4\u4e3a\u8fd9\u4e2aKPI\u662f\u8bc4\u4f30\u5408\u7406\u5316\/\u6574\u5408\u8bae\u7a0b\u7684\u4e00\u4e2a\u4f18\u8d8a\u7684\u6ede\u540e\u6307\u6807\u3002<\/p>\n\n\n\n

          \u6848\u4f8b\u4e8c\uff1a<\/p>\n\n\n\n

          \u76f8\u6bd4\u4e4b\u4e0b\uff0c\u6570\u5b57\u5316\u8f6c\u578b\u4e0b\u7684\u91d1\u878d\u670d\u52a1\u63d0\u4f9b\u5546\uff0c\u66f4\u4e50\u610f\u5c06\u5176\u53d7\u6b22\u8fce\u7684\u80fd\u529b\u2014\u2014\u201c\u654f\u6377\u6027\u201d\uff0c\u5b9a\u4e49\u4e3a\u56db\u4e2a\u6218\u672f\u7ef4\u5ea6\uff1a\u4e1a\u52a1\u7ee9\u6548\u3001\u98ce\u9669\u7ba1\u7406\u3001\u5353\u8d8a\u8fd0\u8425\u548c\u5458\u5de5\u4f53\u9a8c\u3002\u7136\u540e\u901a\u8fc7KPI\u53cd\u6620\u9762\u5411\u4ef7\u503c\u7684\u901f\u5ea6\u3001\u4eba\u5458\u548c\u8fc7\u7a0b\u7684\u54cd\u5e94\u80fd\u529b\u3002\u5176\u4e2d\u5305\u62ec\uff1a<\/p>\n\n\n\n

          \u2022\u4ea4\u6613\u64cd\u4f5c\u4e0e\u5206\u6790\u64cd\u4f5c\u7684\u6bd4\u7387\u3002
          \u7ec4\u7ec7\u4f18\u5148\u5411\u5ba2\u6237\u63d0\u4f9b\u66f4\u5c11\u7684\u4f4e\u4ef7\u503c\u670d\u52a1\uff0c\u4ee5\u652f\u6301\u66f4\u9ad8\u4ef7\u503c\u7684\u5206\u6790\u89c1\u89e3\u7684\u6ede\u540e\u6307\u6807\u3002<\/p>\n\n\n\n

          \u2022\u5229\u7528\u4e91\u5e73\u53f0\u7684\u6570\u636e\u5b58\u50a8\u548c\u5206\u53d1\u6d41\u7a0b\u7684\u767e\u5206\u6bd4\u3002
          \u8fd9\u4e00\u9886\u5148\u6307\u6807\u5f3a\u8c03\uff0c\u901a\u8fc7\u7ba1\u7406\u66f4\u5c11\u7684\u5185\u90e8\u5e73\u53f0\uff0c\u6765\u5b9e\u73b0\u66f4\u597d\u66f4\u5feb\u7684\u6570\u636e\u8bbf\u95ee\u548c\u6539\u8fdb\u63a7\u5236\u3002\u9009\u62e9\u5b83\u662f\u4e3a\u4e86\u786e\u4fddIt\u56e2\u961f\u4e0d\u4f1a\u901a\u8fc7\u5728\u9057\u7559\u7cfb\u7edf\u4e0a\u6295\u5165\u8fc7\u591a\u7684\u65f6\u95f4\u548c\u7cbe\u529b\u6765\u201c\u5077\u61d2\u201d\uff0c\u589e\u52a0\u6c89\u6ca1\u6210\u672c\u3002<\/p>\n\n\n\n

          \u2022\u63d0\u4f9b\u5f39\u6027\u5de5\u4f5c\u65f6\u95f4\u7684\u804c\u4f4d\u767e\u5206\u6bd4\u3002
          \u8fd9\u4e2aKPI\u662f\u4e00\u4e2a\u5f88\u597d\u7684\u8861\u91cf\u5458\u5de5\u4f53\u9a8c\u8d28\u91cf\uff08\u5373\u656c\u4e1a\u5ea6\u548c\u6ee1\u610f\u5ea6\uff09\u7684\u4ee3\u7406\u6307\u6807\uff0c\u4e5f\u662f\u68c0\u6d4b\u5458\u5de5\u6d41\u5931\u539f\u56e0\u7684\u4e00\u4e2a\u9886\u5148\u6307\u6807\u3002<\/p>\n\n\n\n

          \u9700\u8981\u660e\u786e\u7684\u662f\uff0c\u5bf9\u4e8e\u6570\u5b57\u5316\u8f6c\u578b\u7684\u516c\u53f8\u6765\u8bf4\uff0c\u6ca1\u6709\u51c6\u786e\u7684\u6218\u7565KPI\u6570\u91cf\uff08\u5c3d\u7ba1\u6211\u4eec\u53d1\u73b0\u4e865\u52309\u4e2a\u6700\u5177\u5438\u5f15\u529b\u7684\u5e97\u3002\uff09<\/p>\n\n\n\n

          \u6211\u4eec\u5728\u4e0d\u6b62\u4e00\u5bb6\u5408\u4f5c\u8fc7\u7684\u516c\u53f8\u4e2d\u53d1\u73b0\uff0c\u6539\u5584\u5ba2\u6237\u548c\u5408\u4f5c\u4f19\u4f34\u7f51\u7edc\u63a8\u5e7f\u8bc4\u5206\uff08NPSs)\u548c\u5ba2\u6237\u5de5\u4f5c\u6307\u6807\uff0c\u9700\u8981\u51cf\u5c11\u8ba1\u5212\u7684\u7279\u6027\u548c\u65b0\u529f\u80fd\u7684\u6570\u91cf\u3002<\/p>\n\n\n\n

          \u9886\u5bfc\u4f7f\u7528KPI\u6765\u5b9a\u4e49\u548c\u786e\u5b9a\u6743\u8861\u7684\u65b0\u9896\u6027\u3001\u7b80\u5355\u6027\u548c\u611f\u77e5\u4ef7\u503c\u662f\u4e0d\u4e00\u81f4\u7684\uff0c\u5173\u4e8e\u6295\u8d44\u7ec4\u5408\u89c4\u6a21\u548c\u8303\u56f4\u7684\u8fa9\u8bba\uff0c\u7ba1\u7406\u5c42\u96be\u514d\u4f1a\u51fa\u73b0\u4e89\u8bae\uff0c\u4f46\u5fc5\u987b\u8981\u660e\u786e\u4f01\u4e1a\u7684\u6267\u884c\u4f18\u5148\u4e8b\u9879\uff0c\u5e76\u8868\u660e\u6218\u7565\u548c\u8fd0\u8425\u503e\u5411\uff0c\u5c06\u91cd\u70b9\u653e\u5728\u4e1a\u52a1\u7ed3\u679c\u4e0a\uff0c\u800c\u4e0d\u662f\u6570\u5b57\u8f93\u5165\u4e0a\u3002<\/p>\n\n\n\n

          \u901a\u8fc7\u8fd9\u4e9b\u8fc7\u7a0b\uff0c\u6211\u4eec\u770b\u5230\u9ad8\u7ba1\u4eec\u5bf9KPI\u7684\u8865\u5145\u548c\u7ade\u4e89\u6709\u4e86\u65b0\u7684\u8ba4\u8bc6\u3002\u867d\u7136\u6218\u7565KPI\u7ec4\u5408\u4e0d\u4e00\u5b9a\u662f\u6d88\u9664\u7ad6\u4e95\u7684\u5de5\u5177\uff0c\u4f46\u5b83\u4eec\u5f15\u53d1\u4e86\u4f01\u4e1a\u5185\u90e8\u5173\u4e8e\u76f8\u4e92\u4f9d\u8d56\u7684\u8ba8\u8bba\uff0c\u63d0\u9ad8\u4e86\u9ad8\u7ba1\u4eec\u5bf9\u5ba2\u6237\u548c\u5408\u4f5c\u4f19\u4f34\u7f51\u7edc\u63a8\u5e7f\u8bc4\u5206\uff08NPSs)\u3001\u6574\u4f53\u8bbe\u5907\u6548\u80fd\u548c\u9996\u6b21\u63a5\u89e6\u89e3\u51b3\u65b9\u6848\u7b49\u8de8\u804c\u80fd\u7684\u8ba4\u8bc6\u3002<\/p>\n\n\n\n

          \u5173\u952e\u7ee9\u6548\u6307\u6807\u7684\u8ba8\u8bba\u4e5f\u4f7f\u9886\u5bfc\u4eba\u5bf9\u9886\u5148\u6307\u6807\u548c\u6ede\u540e\u6307\u6807\u7ec4\u5408\u7684\u601d\u8003\u66f4\u52a0\u6df1\u5165\u3002\u8fd9\u79cd\u4e8c\u5206\u6cd5\u5bf9\u6570\u5b57\u8f6c\u578b\u6295\u8d44\u6709\u7740\u5de8\u5927\u7684\u5f71\u54cd\u3002\u4f8b\u5982\uff0c\u4ee5CLV\u4e3a\u5bfc\u5411\u7684\u7ec4\u7ec7\u4f1a\u8003\u8651\u5230\u901a\u8fc7\u6570\u5b57\u8bca\u65ad\u3001\u57f9\u8bad\u548c\u5de5\u5177\u6765\u57f9\u517b\u5ba2\u6237\u80fd\u529b\uff0c\u6bd4\u8ba9\u4ed6\u4eec\u66f4\u9891\u7e41\u5730\u4f7f\u7528\u73b0\u6709\u7684\u4ea7\u54c1\u548c\u670d\u52a1\u4f1a\u66f4\u6709\u610f\u4e49\u3002<\/p>\n\n\n\n

          \u5c06\u6570\u636e\u4f5c\u4e3a\u6570\u5b57\u8d44\u4ea7<\/h2>\n\n\n\n

          \u5bf9\u6570\u636e\u4f5c\u7528\u7684\u8bef\u89e3\u548c\u7ba1\u7406\u4e0d\u5f53\uff0c\u662f\u5b9e\u73b0\u53ef\u6301\u7eed\u7684\u6570\u5b57\u8f6c\u578b\u7684\u6700\u5927\u969c\u788d\u3002\u5b9a\u4e49\u5355\u72ec\u6216\u5171\u540c\u7ec4\u6210KPI\u7ec4\u5408\u7684\u5173\u952e\u6570\u636e\u70b9\u662f\u8fd9\u4e00\u6b65\u4e2d\u7b2c\u4e00\u4e2a\uff0c\u4e5f\u662f\u6700\u56f0\u96be\u7684\u4efb\u52a1\u3002<\/p>\n\n\n\n

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          \u6570\u636e\u6d41\u80fd\u53cd\u6620\u5e76\u652f\u6301\u6d41\u7a0b\u6d41\uff1a\u4f8b\u5982\uff0c\u6bcf\u4e2a\u6570\u5b57\u5ba2\u6237\u65c5\u7a0b\u7684\u57fa\u7840\u90fd\u662f\u6570\u636e\u65c5\u7a0b\u3002\u6210\u529f\u7f16\u6392\u6218\u7565KPI\u6570\u636e\u6d41\u9700\u8981\u6570\u636e\u6cbb\u7406\u539f\u5219\uff0c\u4e0e\u671f\u671b\u7684\u6027\u80fd\u7ed3\u679c\u4fdd\u6301\u4e00\u81f4\u3002\u4e5f\u5c31\u662f\u8bf4\uff0c\u4e2a\u4eba\u548c\u56e2\u961f\u5fc5\u987b\u786e\u4fdd\u63d0\u4f9b\u6027\u80fd\u6307\u6807\u7684\u6570\u636e\u7684\u8d28\u91cf\u3001\u53ef\u89c1\u6027\u3001\u6cbf\u88ad\u6027\u548c\u53ca\u65f6\u6027\u3002<\/p>\n\n\n\n

          \u6570\u636e\u6cbb\u7406\u662f\u9700\u8981\u548c\u95ee\u8d23\u6302\u94a9\u7684\u3002\u6570\u5b57\u5f00\u53d1\u4eba\u5458\u548c\u4e1a\u52a1\u8f6c\u6362\u4eba\u5458\u5fc5\u987b\u968f\u7740\u6570\u636e\u8f6c\u6362\u5de5\u4f5c\u8fdb\u884c\u5408\u4f5c\uff0c\u6700\u7ec8\u6210\u4e3a\u4e1a\u52a1\u6d41\u7a0b\u6570\u636e\u548c\u5143\u6570\u636e\u6240\u6709\u8005\u3002<\/p>\n\n\n\n

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          • \u6e90\uff1aMIT-\u65af\u9686\u7ba1\u7406\u8bc4\u8bba\u6742\u5fd7<\/li>
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